Product Ideas Portal
Add a new idea Subscribe
Status Already exists
Categories Emails
Created by Jared Blank
Created on Jul 16, 2024

RELATED IDEAS

Unsubscribe uses custom domain as a link instead of getbrokerkit.com domain in link

Any BrokerKit customer who has a custom domain setup is affected by this.

Jobs To Be Done

When we setup a custom domain, now all outgoing email have the unsubscribe link using the custom domain instead of getbrokerkit.com domain and so the link fails (because we don't have any unsubscribe links on our custom domain - we rely on BrokerKit to remove them from any campaigns).
Pain

We are not compliant with federal email rules allowing recipients the ability to unsubscribe from campaigns.
  • Attach files
  • Admin
    Brokerkit Product Management
    Reply
    |     Jul 16, 2024

    Jared,

    It looks like you opened a support ticket on this also which we reviewed. The DNS is not configured properly for the sending domain which is the issue. There is not a product enhancement needed to fix your issue. The customer success team will be in touch on how to resolve the issue. We are moving the status of this idea to Already exists based on that.