Product Ideas Portal
As a BK admin/staff user, I want leads and agents to be able to unsubscribe to future texts so that I don't have to remove them from lists and campaigns if they ask not to receive more texts.
Note that Brokerkit already has stop words (e.g., stop, unsubscribe), and users can add a note on them in their texts. This change would be to add an unsubscribe message on all outbound texts by default.
This feature has been implemented. Please reach out to support@getbrokerkit.com with any questions about it.
02/26/2024 - 2.88.6
BKPD-I-590 - add optout language to outbound texts by default
Texting Provider Compliance Updates
Brokerkit has implemented changes to comply with regulatory requirements for sender identification and opt-out language. These updates will affect all recruiting or retention outbound messages sent from Brokerkit phone numbers and Multiplexer numbers. The sender ID will be appended to text messages sent for the first time from any phone number or subsequent texts if the contact did not reply to the last message from that number. The opt-out language "Reply STOP to unsubscribe" will be included in the initial message and at least once a month for ongoing conversations.
Example Text:
“From First_Name Last_Name at Business_Profile_Friendly_Name: ”
"Text Message content"
"Reply STOP to unsubscribe"
Multiplexer Text (sent to user on text replies) Example:
"[Brokerkit], Contact Name, contact email, contact phone number, Production label, Company. Reply to this message to respond or reply stop to unsubscribe."
ProTip: Since your name, company and opt-out language will be in the text already. Don't feel the need to add it to the body of your text.
These changes ensure that Brokerkit's text messaging practices adhere to industry guidelines and industry standards.
If you have any questions, Please reach out to us at support@getbrokerkit.com or sign up for office hours here