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Product Ideas Portal
Status Shipped
Created by Tia Lake
Created on Aug 14, 2023

Email notification when a lead opens/clicks in video email/text

Hello, we used BombBomb for several years and it was amazing when my managers received a notification that a lead had opened their email - even if it was several weeks after the lead received it! They were able to reach out to those leads for follow-up.

  • ADMIN RESPONSE
    Feb 29, 2024

    This feature has been implemented. Please reach out to support@getbrokerkit.com with any questions about it.

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  • Admin
    Brokerkit Product Management
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    Feb 29, 2024

    02/29/2024 - 2.87.10

    BKPD-I-635 - Email notification when a lead opens/clicks in video email/text

    Email Notifications for Video Email Opens and Clicks
    This feature introduces email notifications for BK users when their video emails in bulk, blast, campaigns or texts are opened or clicked by recipients. This product release introduces aims to enhance user experience and follow-up opportunities.

    Features:

    • Email Notifications:

      • Users will receive email notifications when their recruiting or retention contacts open or click emails or texts containing videos from the Brokerkit video library.

      • Notifications will include the contact's name (hyperlinked to their contact profile), the type of event (open or click), and the video title (if multiple videos are included, the first video's title will be used).

    • Notification Settings:

      • A new "Notifications" screen will be added under "User Settings," consolidating all existing notification settings.

      • Two new notifications will be available with selectors in the email column:

        • "Video email/text opens"

        • "Video email/text clicks"

    • User Interface:

      • The feature will be available in both recruiting and retention modules.

      • It will be accessible only to Admin/staff users in their UI

  • Admin
    Brokerkit Product Management
    Reply
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    Aug 14, 2023

    Tia, thanks so much for the suggestion!