Product Ideas Portal
This would help keep us compliant, and free up time for recruiters
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Jobs To Be Done
When a realtor responds "stop, unsubscribe", or any keyword that opts them out, all campaigns should automatically be paused |
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Pain
My recruiter is spending hours manually stopping campaigns, which not only runs the risk of human error and not being compliant and/or being reported, but also wastes valuable time she could be calling or responding to positive responses. |
This idea was marked as already existing as it is covered by the functionality covered in the help article here
Mikaela,
Thanks for submitting this idea.
When a recipient replies to a text sent from Brokerkit with stop words (e.g. stop, unsubscribe), the campaign will not stop but their phone number will be added to a suppression list for your user phone number and it will block sending more texts to their number from your number unless they reply with a start word. That functionality is described in the help article here. The opt-out functionality described in that help article helps you maintain compliance.
Can you please confirm you know about this existing opt-out functionality and that your idea logged is to also stop the campaign in addition to adding their phone number to the suppression list which already happens?