Product Ideas Portal
As a BK admin/staff user, I want to get a link to click on when I get a text reply so that I can open the contact on my phone and log an appointment directly then or do things like log activities on my phone
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Jobs To Be Done
Add a link to the contact who replied to a text when in the header which is forwarded to the user on a text reply |
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Pain
Challenging to tell who the text came from |
This feature has been implemented. Please reach out to support@getbrokerkit.com with any questions about it.
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Shipped
5/01/2024 - 2.88.16
BKPD-I-581 - Add hyperlink to contact for text replies in the texts OR in forwarded text
Product Update: Enhanced Multiplexer MessagingWe’re excited to announce an update to our multiplexer messaging system that enhances user experience and compliance with telecommunication regulations.What’s New?
Initial Contact: Users will now receive a streamlined initial header text the first time they get a reply via a multiplexer number. Sample text: “[Brokerkit], Contact Name, contact email, contact phone number, Production label, Company. Reply to this message to respond or reply stop to unsubscribe.”
Separate Hyperlink Text: To avoid blocking issues, a separate text containing a hyperlink to the contact’s profile will follow the initial message.
Smart Contact Selection: When multiple contacts share a phone number, the system will prioritize the contact with the lowest ID number.
Direct Profile Access: Users can directly access the contact profile of the individual who replied by clicking the link sent to their forwarding number.
Improved Commands:
?who Command: Unsure of the sender? Users can simply reply with “?who” to receive the header texts again for clarity.
This update ensures that our users have a seamless and uninterrupted communication flow while staying within the regulatory framework. Stay tuned for more enhancements to make your experience even better!